M/s SUV ASTROTECH PRIVATE LIMITED (the “Company”, operating a web-based AI & Professionally assisted Astrological & Allied Services under its registered brand name - “Kundli-Veda”) is committed to providing high-quality astrological consultation services.
This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions under which a user may request a cancellation or refund.
By using our services, you acknowledge that you have read, understood, and agreed to this Policy.
1. SERVICE SATISFACTION AND REFUND ELIGIBILITY
We strive to ensure complete customer satisfaction. Users are encouraged to utilize the Free Plans available on the platform to assess the interface and quality before purchasing paid services.
However, if a User is dissatisfied with the paid services provided, Kundli-Veda may process a refund subject to the following conditions:
- i) Time Frame: The refund request must be raised within 24 hours of availing of the specific service. No refund shall be processed if the request is made after the expiry of this 24-hour window.
- ii) Valid Reason: The User must provide a valid, logical, and factual reason for dissatisfaction. Subjective dissatisfaction without objective basis (e.g., a prediction not coming true immediately) may not be grounds for a refund.
- iii) Method of Request: All requests must be sent to our support team via email at support@kundliveda.in or through the ‘Contact Us’ link on the website. The request must include the Service Booked, User Name, Registered Contact Details, and Order ID.
2. REFUND PROCESS AND WALLET CREDIT
- i) Mode of Refund: To the extent eligible, refunds will be processed and credited solely to the User’s ‘Kundli-Veda Wallet’.
- ii) No Bank Transfers: Except for cases of technical double-charging (as detailed in Section 6), all sales are final. Refunds for service dissatisfaction will not be transferred to the User’s bank account, credit card, or original payment source under any circumstances.
- iii) Processing Time: Eligible refunds will be credited to the Kundli-Veda Wallet within 3–5 working days from the date of approval.
- iv) Technical Delays: The Company shall not be liable for refunds if the request is delayed due to technical glitches on the User’s end or failure to report within the stipulated time.
3. AUDIT AND QUALITY ASSURANCE
- 1. Consent to Audit: By requesting a refund, the User explicitly grants Kundli-Veda’s Audit Team permission to access, read, and analyze the chat/call logs of the consultation in question. This is necessary to determine the validity of the refund claim.
- 2. Discretion: The decision of the Kundli-Veda Audit Team regarding the eligibility and quantum of the refund shall be final and binding.
- 3. Partial Refunds: The Audit Team, on a best-efforts basis, may approve a full or partial refund to the Kundli-Veda Wallet depending on the extent to which quality parameters were compromised.
- 4. Limitation of Liability: It can take up to 24 to 36 working hours to analyze the interaction. Kundli-Veda shall not be liable for any penalty, damages, or interest beyond the value of the specific service paid for by the User.
4. CANCELLATION BY THE COMPANY
Kundli-Veda reserves the right to cancel any service or suspend a User account due to unforeseen circumstances, technical issues, or violations of our Terms of Service.
- i) If a cancellation is initiated by Kundli-Veda for reasons not attributable to the User, the affected User will be notified via their registered email, and a full refund will be credited to the User’s Kundli-Veda Wallet or original payment source, at the Company's discretion.
5. GOVERNING LAW AND DISPUTE RESOLUTION
Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to the Maharashtra Prevention and Eradication of Human Sacrifice and Other Inhuman, Evil and Aghori Practices and Black Magic Act, 2013.
Arbitration: Any dispute, claim, or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by arbitration in India, before a sole arbitrator appointed by the Company.
The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, through online dispute resolution platform Diginyaya International Foundation or shall take place in Mohali (Punjab), India.
The language of the arbitration shall be English.
The arbitration shall:
- Be presided over by a sole arbitrator, mutually appointed by both parties.
- Result in an award that is final and binding on all involved parties.
Court Jurisdiction
Despite the above, either party retains the right to approach the competent courts for any dispute, claim, or controversy requiring jurisdiction of the Court of Law.
Jurisdiction shall be limited to the competent courts in the District of SAS Nagar, Mohali (Punjab), India, for interim or injunctive relief to protect their rights.
By using this Website, you consent to the exclusive jurisdiction of the courts in Mohali, India for any legal proceedings related to these Terms.
If any part of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
6. TECHNICAL ISSUES AND DOUBLE PAYMENTS
In the event of server-related issues (e.g., 'slow down', 'failure', or 'session timeout') during the payment process:
- i) Verification: Users must check their bank account to confirm if a debit has occurred before initiating a second payment.
- ii) Double Payment Refund: If a User is charged twice for the same transaction due to a technical glitch, the transaction amount for the duplicate order will be refunded in full to the original payment source (Bank Account/Card).
- iii) Procedure: The User must immediately contact support@kundliveda.in with proof of both transactions. The Company will retain the cost of the single intended order and refund the excess amount without deduction of transaction charges.
7. POLICY UPDATES
Kundli-Veda reserves the right to amend, update, or change this Policy at any time without prior individual notice.
Updates will be published on the Company website.
By continuing to use the Service after such changes, you acknowledge that you have read, understood, and agreed to the New ‘Cancellation & Refund Policy’ and all the Terms & Conditions of usage of our website.